Customer Service Help

How do I return a defective product?  
All wine sold is guaranteed to be good. Sometimes in a lot you can have a bad bottle. If for any reason you feel the wine is not good, you need to obtain a return authorization number.  To get this number, go to the contact us tab on the main page of the WinesTilSoldOut site.  In the comments box please give us your name, address, invoice number as well as a phone number and time we can reach you and we will email you with a return authorization number within 24 hours.  You can call the customer service number at 1-800-WINE-811 and leave your full name, invoice number, address, phone number and time you can be reached on the answering machine, but it will take up to 48 hours to respond to your call.  If the wine is bad we will REFUND YOU THE ENTIRE PURCHASE INCLUDING ALL SHIPPING CHARGES.  PLEASE BE AWARE; UNLESS THE WINE IS BAD, YOU WILL BE CHARGED FOR ALL SHIPPING CHARGES AS WELL AS A 10% RESTOCKING FEE.

Does it cost me anything to sign up?
Never! Signing up just means you are becoming a member of the WinesTilSoldOut family.  You will get an email notification each time a new item is listed on the site. It will also give you an opportunity at times to receive information about future events and offerings before they are published on the site or in any advertising done by us.

How do I sign up?
Go to the main page of the WinesTilSoldOut site and click on the JOIN FREE tab. Fill out the form by supplying us with a valid email address, password of your choice and a unique nickname by which you will be known. Then click the JOIN NOW button and your account is ready for buying wine at ridiculous prices.  If you plan to buy, you can add your credit card and shipping info to your account here. You can also add or change your details later by clicking on "My Account." Only one account per email address and credit card number is allowed.

Do you ship everywhere?
No. We ship to every state that  FedEx will ship to.  Today, that's 20 states.  As FedEx adds states, we will too. For a list of states we do ship to go the WinesTilSoldOut main page and click the shipping tab at the top of the page.

Do I have any shipping choices?
No. All boxes are shipped in approved FedEx shipping boxes by FedEx Ground.  All shipments are insured.  There will be a shipping charge for every box of 12 bottles or less.

How do I track a shipment?
When your order goes to FedEx, you will be emailed a tracking number as well as a link to FedEx.com.  You can also check your order status by logging in and clicking the ‘My Account’ link at the top of the page. Your account page will list all your previous orders.  Click on any order to view its status.                     
                                                                                                                                                          
What payment options do I have?
You can pay for your orders using VISA, MasterCard, American Express and Discover. We do not accept checks or money orders.

What are my shipping options?
Currently, due to state and federal regulations, all shipments will be by Federal Express.  An adult over 21 YEARS OF AGE WITH THE PROPER IDENTIFICATION must be there to sign for the package. IT WILL NOT BE LEFT AT ANY DOOR OR WITH THE NEIGHBOR.  Due to strict shipping regulations it is always preferable to ship your order to a business address if possible.

I’ll take them all, what’s my discount?
There is a maximum allowance of 3 cases per order with 1 order per account each day.  This is so everyone can have a chance to buy each lot.  Sorry, the shipping charges are by case due to the weight.

I'm a wholesaler/retailer; can I buy from you in bulk?
No. You can buy a maximum of 3 cases per day. No exceptions!